Contact us
Need advice, have a question, or just want to say hello? Reach out to us by filling out the form, and we’ll get back to you as soon as possible. We’re here for you and your intimacy.
FAQs
What kind of packaging will my Oumai order arrive in?
Your Oumai order will be carefully packed with love. We take discretion seriously, so don’t worry – your package will arrive in a simple, neutral box, with just a small Oumai sticker. We prioritize your privacy.
What delivery options do you offer?
Choose the delivery option that suits you best! You can have your package discreetly delivered right to your door or to the nearest pick-up point. We offer delivery through Zásilkovna and PPL. Personal pick-up isn’t available at the moment, but we’ll take care of everything else for you
What payment methods do you accept?
Paying with us is quick and easy. You can pay by card or via Apple/Google Pay – just pick what works best for you.
How do you ensure the security and privacy of my personal data?
Your security is our top priority. We handle your personal data with the utmost care, in accordance with the law, and we never share it with anyone without your consent. You can trust us completely.
Can I return a product if I’m not satisfied?
Of course! If you’re not completely happy with your purchase, you can return the product within 14 days of delivery. We’ll refund your money or exchange the product – whatever works best for you.
What should I do if I have a problem with a product?
If you run into any problems, just get in touch with us! We’re here for you and will find a solution that suits you. Just email us at hello@oumai.cz.
How soon will I receive my order?
We’ll process your order as quickly as possible. It usually arrives within 2-5 business days, depending on the shipping method you choose and when you place your order.
Are your products safe and tested?
Yes, we carefully select and test our products to offer you only the best. They meet the highest safety standards and are designed for long-term use.